Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to have a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

  • You received the wrong item.

  • You received a damaged or defective item.

  • The item is significantly different from the product description.

To be eligible for a return:

  • The request must be made within 3 days of receiving your order.

  • The item must be unused and in its original packaging.

  • Proof of purchase and clear photos of the item may be required.

2. Non-Returnable Items

Returns are generally not accepted for:

  • Products that have been used or damaged after delivery.

  • Items without original packaging.

  • Personal care or hygiene products (if applicable).

  • Clearance or final sale items.

3. Refunds

Once your return request is reviewed and approved:

  • Refunds will be processed using the original payment method whenever possible.

  • If the order was paid using Cash on Delivery (COD), the refund method will be communicated by our customer support team.

  • Refund processing times may vary depending on the payment provider or bank.

4. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the product

  • A brief description of the issue

We will review your request and provide an appropriate resolution.

6. Return Shipping

If the return is approved due to our error (such as an incorrect or defective item), return shipping costs may be covered by us where applicable.

If the return is due to a change of mind or another customer-related reason, the customer may be responsible for the return shipping costs.

7. Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Us page or the email address listed on our website.